The Member Satisfaction Challenge, Solved
Health plans struggle to understand and improve member satisfaction across diverse populations. Our Satisfaction Accelerator uses predictive analytics and personalized engagement to identify satisfaction drivers at the individual member level, enabling proactive intervention before dissatisfaction impacts CAHPS scores and Star Ratings.
How Satisfaction
Accelerator Transforms Member Experience
- Real-time satisfaction prediction at individual member level
- Behavioral-based segmentation to identify satisfaction drivers
- Automated, personalized multi-channel member outreach
- AI-driven Next Best Actions to address satisfaction drivers
How Satisfaction Accelerator Drives Results
- Proactively identifies members at risk of dissatisfaction
- Personalizes engagement based on individual preferences
- Delivers timely interventions before issues escalate
- Provides actionable insights to improve operational processes
- Optimizes resource allocation for maximum satisfaction impact
Leading Medicare Advantage Plan
25
INCREASE OVERALL
Satisfaction
6
CAHPS MEASURES
Improve Star Ratings across
$10M+
ADDITIONAL REVENUE
Through improved ratings
Let’s talk
Talk with our team of InsightinHealth experts and let us help you find the right solution for your organization’s needs.
